Frequently Asked Questions

At Sunemi, we strive to provide prompt service and ship your order as quickly as possible. If the item you have purchased is in stock, we will ship it on the same day. If the item is not currently in stock, please allow up to 3 days for us to process your order before it is shipped. We appreciate your patience and understanding.

Yes, we proudly offer worldwide shipping to bring our beautiful artwork to customers around the globe. Whether you’re located in Europe, North America, Asia, or anywhere else, we are delighted to deliver our products to your doorstep. The exact shipping cost for international orders will be calculated and reflected on your invoice.

For international orders, the estimated delivery time is typically between 3 and 5 working days. However, please note that actual delivery times may vary depending on your location and any potential customs processing. If you are within the Netherlands, you can expect your order to arrive even faster. We work diligently to ensure that your order reaches you in a timely manner.

We want you to be completely satisfied with your purchase from Sunemi. Therefore, we offer a flexible return and refund policy within 15 days of receiving your order. If for any reason you are not satisfied with your purchase, please contact us and provide a reason for the return. However, it is important to note that we cannot accept returns due to a change of mind. Additionally, please understand that we are not responsible for any damage that may occur during shipping. We recommend reviewing our detailed return policy for further information on the return process.

If you have any additional questions or concerns regarding processing, shipping, or returns, please feel free to reach out to our dedicated team. We are here to assist you and ensure that your Sunemi experience is nothing short of exceptional.