Frequently Asked Questions

Ordering & Payment

You can easily purchase artwork from Sunemi by visiting our webshop. Simply browse through our collection, select the items you love, and proceed to the checkout process.

What payment methods are accepted?

At Sunemi, we offer convenient and secure payment options for your convenience. We accept payments through iDeal (for customers within the Netherlands), as well as major credit or debit cards. We also accept PayPal, a trusted and widely used online payment platform. If you prefer to pay via bank transfer, kindly reach out to us via email, and we will provide you with the necessary information to complete the transaction.

Are there any discounts or promotions available for bulk purchases?

Absolutely! We value our customers and appreciate your support. For bulk purchases of 5 items or more, we offer a generous discount of 10%. We believe in spreading the beauty of our artwork, and this discount allows you to bring more joy and color into your life or share it with your loved ones. To learn more about our bulk purchase discounts and discuss further details, please feel free to contact us via email. We would be delighted to assist you.

If you have any additional questions or need further assistance regarding ordering or payment, please don’t hesitate to reach out. Our dedicated team is here to provide you with exceptional service and ensure a seamless purchasing experience.

Processing & Shipping

What is the processing time for my order?

At Sunemi, we strive to provide prompt service and ship your order as quickly as possible. If the item you have purchased is in stock, we will ship it on the same day. If the item is not currently in stock, please allow up to 3 days for us to process your order before it is shipped. We appreciate your patience and understanding.

Do you offer international shipping?

Yes, we proudly offer worldwide shipping to bring our beautiful artwork to customers around the globe. Whether you’re located in Europe, North America, Asia, or anywhere else, we are delighted to deliver our products to your doorstep. The exact shipping cost for international orders will be calculated and reflected on your invoice.

What is the estimated delivery time for my order?

For international orders, the estimated delivery time is typically between 3 and 5 working days. However, please note that actual delivery times may vary depending on your location and any potential customs processing. If you are within the Netherlands, you can expect your order to arrive even faster. We work diligently to ensure that your order reaches you in a timely manner.

What is your return and refund policy?

We want you to be completely satisfied with your purchase from Sunemi. Therefore, we offer a flexible return and refund policy within 15 days of receiving your order. If for any reason you are not satisfied with your purchase, please contact us and provide a reason for the return. However, it is important to note that we cannot accept returns due to a change of mind. Additionally, please understand that we are not responsible for any damage that may occur during shipping. We recommend reviewing our detailed return policy for further information on the return process.

If you have any additional questions or concerns regarding processing, shipping, or returns, please feel free to reach out to our dedicated team. We are here to assist you and ensure that your Sunemi experience is nothing short of exceptional.

Other Questions

Can I request a custom photo to be used on the canvas or tea tray?

Certainly! We love working on custom projects and bringing your vision to life. If you have a specific photo that you would like to use for a canvas or tea tray, please contact us via email at custom@sunemi.com. We will be delighted to discuss the details and create a unique piece tailored to your preferences.

How should I care for and maintain the carry bags?

To ensure the longevity of your Sunemi carry bags, we recommend handwashing them in cold water using a mild detergent. Gently scrub the surface with a soft brush or sponge and rinse thoroughly. Avoid using bleach or harsh chemicals, as they may damage the colors and patterns. After washing, air dry the bags in a shaded area to preserve their vibrant appearance. With proper care, your Sunemi carry bags will continue to be a stylish and functional companion for your everyday adventures.

How can I contact you for inquiries or further assistance?

We are here to provide exceptional customer service and assist you with any inquiries or concerns you may have. For further assistance, please don’t hesitate to reach out to us at contact@sunemi.com. Our dedicated team will be delighted to assist you, answer your questions, and provide any additional information you need. Your satisfaction is our top priority, and we look forward to serving you.